Legal

Terms of Service

Effective date: October 21, 2026

These Terms of Service ("Terms") are an agreement between you, the business that signs up ("you" or "Client"), and Seaya International LLC, a Florida limited liability company doing business as Seaya Labs ("Seaya Labs", "we" or "us"), 6802 Houlton Circle, Lake Worth, Florida 33467. By paying for a plan, submitting our intake form, or using our services, you agree to these Terms.

1. The services

Depending on the plan you choose, we provide some or all of the following (the "Services"):

  • A website for your business, built from our templates and your content, with hosting, security updates and basic maintenance.
  • An AI receptionist chat on your website that answers common questions using information you give us and passes leads to you.
  • AI Chat for your website: the same AI receptionist chat added to a website you already have, hosted by you or another provider.
  • Lead notifications sent to the email you choose.
  • Online booking, if included in your plan.
  • Google review management: drafting and posting replies to your Google reviews, alerts for low star reviews, and a review request kit.
  • A monthly report, if included in your plan.

The current features and prices of each plan are shown on our pricing page at the time you subscribe. Small text and photo changes are included. Larger changes, such as new pages or a redesign, may be quoted separately before we start.

2. Subscription, billing and cancellation

  • Plans are billed monthly in advance through our payment processor, Stripe. Your subscription renews each month until you cancel.
  • There is no minimum term. You can cancel any time by emailing [email protected]. Cancellation takes effect at the end of the billing month you have already paid for, and we do not charge you again after that.
  • Monthly fees already paid are not refunded for partial months.
  • Setup fee refunds: if you cancel before your website goes live, we refund the setup fee in full. Once your website is live, the setup fee is not refundable.
  • We may change prices with at least 30 days notice by email. A new price applies from your next billing month after the notice period. If you do not agree, you can cancel before it applies.
  • If a payment fails and is not resolved within 14 days, we may pause the Services until it is.

3. Your responsibilities

  • Give us accurate information about your business, including services, hours, prices, licenses and service area, and tell us promptly when anything changes.
  • Only send us logos, photos and text that you own or have permission to use.
  • Hold any licenses, insurance and permits your trade requires. We do not check or verify them.
  • Respond to leads and bookings that reach you. We pass them on, but serving your customers is your job.
  • Follow the laws that apply to how you contact customers, including consent rules for calls and text messages.
  • Keep any login details we give you private.

4. Ownership of content and domain

  • Your content is yours. You keep all rights to your business name, logo, photos, text, customer information and leads. You give us permission to use them only to provide the Services.
  • Your domain is yours. If we register a domain for you, it is registered in your name or transferred to you on request. If you cancel, we will help you move your domain to a provider of your choice.
  • Our templates and code stay ours. Seaya Labs keeps ownership of its templates, designs, code, chat software and tools. While your subscription is active you have a license to use them as part of your website. When you cancel, we will give you a copy of your content on request, but the license to our templates and code ends and we may take the site offline.
  • We may mention that we built your website in our portfolio unless you ask us not to.
  • Footer credit. Websites built on our plans show a small "Website by Seaya Labs" credit link in the footer. You can ask us to remove it at any time.

5. AI receptionist

  • The AI receptionist is an automated assistant. Its answers are based on the information you give us and may sometimes be incomplete or wrong. It is clearly labeled as automated on your site.
  • It is not for emergencies. Your site will tell visitors to call 911 for emergencies. The receptionist must not be relied on for urgent, safety or medical situations.
  • It does not give binding quotes, make promises on your behalf, or confirm prices unless you have given us those prices to share.
  • Please review its answers when we share them with you and tell us anything that should change.

6. AI Chat for your website

  • This plan adds our AI receptionist chat to a website that you or another provider host. It works only while our script is placed on your site. You place it yourself, or give us access to do it for you.
  • We are not responsible for your website itself: its hosting, platform, plugins, uptime, security or any change that removes or breaks our script. We only run the chat and pass leads to you.
  • Section 5 applies to the chat in the same way as on websites we build.

7. Review management

  • To post replies, you add Seaya Labs as a manager on your Google Business Profile. You can remove our access at any time.
  • We only post replies with your permission. You can approve each reply, or give standing permission for routine replies to positive reviews.
  • Reviews that mention legal claims, injuries, refunds or other sensitive matters, and angry reviews, are sent to you first and are never replied to automatically.
  • We never write fake reviews, offer incentives for reviews, or filter which customers are asked to leave a review. We follow Google's policies, and we cannot control whether Google shows, removes or flags any review or reply.

8. Service availability

We use reputable third party providers for hosting, email, payments and AI. We work to keep your site and chat running, but we do not guarantee they will be available at all times or free of errors. We are not responsible for outages caused by those providers, by your domain registrar, or by events outside our reasonable control.

9. Acceptable use

You may not use the Services for anything unlawful, misleading or harmful, including false advertising, spam, or collecting personal data without a lawful basis. We may suspend Services that are used this way.

10. Limitation of liability

To the fullest extent allowed by law, the Services are provided "as is". Seaya Labs is not liable for indirect, incidental, special or consequential damages, or for lost profits, lost leads or lost business, even if we were told they were possible. Our total liability for any claim relating to the Services is limited to the amount you paid us in the three months before the claim arose.

11. Indemnity

You agree to cover Seaya Labs for claims by others that arise from content you gave us, from the work you perform for your customers, or from your breach of these Terms.

12. Ending the agreement

You may cancel as described above. We may end these Terms with 30 days notice for any reason, or right away if you seriously breach them. Sections 4, 10, 11 and 13 continue after the agreement ends.

13. Governing law

These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws rules. Any dispute will be handled in the state or federal courts located in Palm Beach County, Florida.

14. Changes to these Terms

We may update these Terms. We will email you about material changes at least 30 days before they apply. Continuing to use the Services after that means you accept the updated Terms.

15. Contact

Seaya International LLC doing business as Seaya Labs, 6802 Houlton Circle, Lake Worth, Florida 33467. Email: [email protected]