Privacy Policy

This policy explains how Seaya International LLC, doing business as Seaya Labs ("we" or "us"), handles personal information. It covers two groups of people: business owners who sign up with us ("Clients"), and visitors who contact a Client through a website we run for that Client ("Visitors").

1. Information we collect

From Clients, through our intake form, email and calls: business name, owner name, email, phone, business address, services, hours, service area, Google Business Profile link, domain preferences, logos and photos you send us, and anything else you choose to tell us. Payments are handled by Stripe. We do not see or store your full card number.

On our own website, through the Get started form, the "Ask Seaya Labs" chat and the free review reply tool: what you type, and where you came from (the link tags in the address and the page that sent you). Chat messages and reviews you paste into the tool are sent to our AI provider to produce an answer. We do not save the reviews you paste into the tool.

From Visitors, through the quote form and AI receptionist chat on a Client website: name, phone, email, the message or chat text you write, the page you were on, and the time. Our hosting provider also keeps standard technical logs such as IP address and browser type for security.

2. How we use it

• To build, run and support Client websites and services.
• To pass a Visitor's request to the Client business they contacted, so that business can reply.
• To answer Visitor questions through the AI receptionist.
• To send Clients service emails, such as notifications, reports and billing notices.
• To keep our services secure and to meet legal obligations.

We do not sell personal information, and we do not use Visitor information to advertise to Visitors.

3. Who we share it with

• The Client business. Visitor requests go to the business whose website you used. That business handles your information under its own practices.
• Service providers that help us run the services, under their own security terms: website hosting (Cloudflare), spreadsheets and email (Google), payments (Stripe), and AI processing (Anthropic) to generate receptionist answers and review reply drafts.
• Our team, including contractors who check quality and build sites, only as needed for that work.
• Legal reasons, if required by law or to protect rights and safety.

4. AI receptionist chats

Chat messages are sent to our AI provider to produce an answer. Please do not share sensitive information such as payment details or health information in the chat. The chat is not for emergencies. Call 911 in an emergency.

5. How long we keep it

We keep Client information, and the lead and form records for each Client, while the business is a Client and for 90 days after it ends, then delete them, unless the law requires us to keep something longer. A Client may ask us to delete its lead records sooner.

We keep information about businesses we have contacted but who are not Clients (public business details such as name, phone, website and Google listing) for up to 24 months, then delete it. A business can ask us to delete it sooner by emailing [email protected].

6. Your choices

You can ask us to see, correct or delete personal information we hold about you by emailing [email protected]. If you contacted a Client business, you can also ask that business directly. We will reply within 30 days.

7. Security

We use reputable providers, encrypted connections and limited access to protect information. No system is perfectly secure, so we cannot guarantee absolute security.

8. Children

Our services are for businesses and their adult customers. We do not knowingly collect information from children under 13.

9. Changes

We may update this policy and will change the effective date above when we do. Clients will be emailed about material changes.

10. Contact

Seaya International LLC doing business as Seaya Labs, 6802 Houlton Circle, Lake Worth, Florida 33467. Email: [email protected]